- Not fully satisfied?
You have 14 days following the reception of your order to change your mind and withdraw.
Send us your request by e-mail or registered letter with signed receipt addressed to our head office, providing your contact details and invoice number.
Returned products must be new, complete and in their original packaging.
This guarantee does not apply to specially designed products, i.e., those not found on our website.
Please refer to our General Terms and Conditions of Sale for more details on the terms of this clause.
If having a bike that fits your image is important to many cyclists, it is also vital that the bike also fits you and that you are well positioned on it. Yet many people neglect this point and irrespective if a novice or a seasoned racer the position on the bike is the guarantee of your comfort and your performance.
When finalising the configuration of an Origine bike, there are several options when choosing the position on your bike.
1- You know what you want:
Choose the frame size, stem length, handlebar width, cockpit height, crank length, and a saddle of the appropriate width. We leave the choice to you.
2- Use our Size Calculator
With just a few, easily determined measurements, it defines the exact dimensions of each component for a bike that will fit you perfectly.
How do you take your own measurements at home?
Watch the explanatory video on our YouTube channel (Embedded link) to learn how.
3- You need some help from our advisors
Validate your order by clicking on "Choose sizes later", one of our technical advisers will call you back within 48 hours.
4- You have a recent bike fit or wish to replicate the settings of your current bike
Select the option "Choose the sizes later" and send us the measurements by email; we will build your bike according to them.
Whatever your choice, one of our technical advisors will systematically call all customers to check measurements before we start production of your bike.
RIGHT SIZE GUARANTEE
All our bikes come with a 1-month CORRECT SIZE GUARANTEE.
If you are not completely satisfied with your position after your initial rides, we will, free of charge, change the bike’s component sizes within one month of delivery of your bike.
See our guarantee conditions here (Link to the Perfect Fit page).
Good to know:
This service is available in all cases, even if you have decided to choose frame and component sizes without using our size calculator.
- Return to Contents