Choosing a bike depends first and foremost on how you ride, your favourite terrain, your riding position and your expectations in terms of comfort and performance.

To help you, the Origine Bike Finder asks you a few questions about your cycling habits and preferences. It then guides you towards the models best suited to your needs.

If you’d like some guidance with your choice, you can also speak to a technical adviser by telephone, via video call or in person at the Rouvignies factory: Book an appointment.

The Gravel is designed for more versatile use. Its geometry and build options mean it can be ridden on both roads and trails.

It also offers greater options for carrying luggage, making it suitable for travel, bikepacking and ultra-distance riding.

All Origine models are designed to be used by both women and men. The entire Origine range is therefore unisex.

In fact, our approach is based on bespoke customisation rather than a specific range. You can adjust many aspects of your bike to suit your body shape: frame size, stem length, handlebar width, crank length, saddle setback and handlebar height.

Carbon fibre generally helps to reduce weight and improve vibration damping. It is particularly suitable when performance and comfort are the top priorities.

Aluminium offers a robust and durable solution, particularly suited to versatile use and travel.

The choice therefore depends above all on how you use your bike, your priorities and your budget.

A bike that’s tailored to your body shape is essential for your comfort, riding enjoyment and performance.

There are several ways to set your bike up:

1/ You already know your settings
You can choose the frame size, stem length, handlebar width, handlebar height, crank length and saddle width.

2/ You’d like some guidance
Our Size Calculator will recommend the frame size and key components based on a few simple measurements.
You can also select the ‘Choose sizes later’ option when placing your order. A technical adviser will contact you within 48 working hours to assist you.

3/ You already have a posture analysis
Please also select ‘Choose sizes later’, then send us your posture analysis or the settings for your current bike. We’ll adjust your configuration accordingly.

You can send your posture assessment to our team at: conseils@origine-cycles.com.

Our technical advisers will be able to take your measurements into account to tailor your setup.

The Sport position is designed for regular cyclists and those looking for a more aerodynamic position. The recommended handlebar height is lower.

The Comfort position favours a more upright riding position, particularly for occasional cyclists or those cycling long distances.

As a guide, Origine recommends:

• under 1.70 m: 170 mm
• from 1.70 m to 1.85 m: 172.5 mm
• over 1.85 m: 175 mm

These figures are general recommendations. The appropriate length may also depend on your body type and how you use the product.

Origine does not offer non-standard geometry.

However, you can adjust a number of components to suit your body shape: handlebars, stem, seatpost, saddle, crankset and head tube height.

In accordance with the technical specifications set out in the FAQ, the bikes are designed and guaranteed for a maximum rider weight of 110 kg, including equipment.

The weight shown in the configurator is based on a size S frame.

You should allow for an extra 75 g per size.

Using the configurator, build your bike and then click ‘Save’.

Enter your email address to receive a copy of your configuration.

Log in to your customer portal and go to the My settings section.

No, a complete Origine bike comes with all the components required for it to function properly and safely.

Only the saddle and pedals may be missing from the order.

With the ‘Colour on Demand’ option, you can specify a RAL code or an automotive paint code in the comments section of your order.

Certain finishes, such as chrome or glitter finishes, cannot be produced.

Your bike’s suspension is preset at the factory based on the weight you provided when you created your account.

It is possible to use a trailer with the Gravel Origine models, provided they have compatible axles.

As the Graxx and Trail are lightweight bikes, however, you should take the total load being carried into account.

Only Direct Drive indoor trainers with an integrated cassette and roller models that do not block the wheel axles are permitted.

Models fitted with a clamp, a screw or which exert external pressure on the frame are prohibited.

Only road bikes and gravel bikes are compatible. Mountain bikes and e-bikes are not.

When using the trainer, avoid standing on the pedals and protect the frame from sweat splashes.

Support schemes may vary depending on your region.

We recommend that you check the applicable conditions with your local authority or the relevant public service.

In Europe, electric assistance is limited to 25 km/h.

The motor automatically cuts off assistance when you exceed 25 km/h. You can continue to pedal and ride at a higher speed, but without electric assistance.

Outlet bikes are brand-new bikes, sourced mainly from customer returns or clearance stock.

You can book an appointment directly at the Origine headquarters in Rouvignies, in northern France, to be shown round the showroom, get advice from a technical adviser or test ride the bike of your choice.

Book an appointment at the showroom

Get answers to all your questions and benefit from our advisers’ expertise through a live appointment from the production plant.

Book a remote appointment

Once your bike is ready, you can book an appointment to collect it from the brand’s showroom and receive advice on how to use it.

Book an appointment to collect my order

You can test ride an Origine bike directly at the Origine showroom in the Nord region.

Book an appointment to test ride a bike

It is also possible to test ride Origine bikes at certain trade fairs and events such as Roc d’Azur, Vélo Vert Festival, Pass’Portes, Nature is Bike, Vélo In Paris and Bike Brussels (list not exhaustive).

Click on ‘Cancel or change the appointment’ in the confirmation email you received.

Once you have cancelled the appointment, you will be able to select a new slot from the online calendar.

You can pay for your order by:

• credit card (Visa & MasterCard)
• bank transfer
• cheque (in France only)
• payment in 3, 4 or 12 instalments via Oney, subject to the applicable terms and conditions
• Origine gift cards

Find out more

Origine offers payment in instalments:

• bank transfer: up to 2 instalments, free of charge
• cheque: up to 3 instalments, free of charge
• credit/debit card: payment in 3, 4 or 12 instalments


Subject to the applicable terms and conditions.

Find out more about payment methods

To obtain the bank details required for payment, please contact our accounts department at compta@origine-cycles.com

The average processing time is approximately 3 working days.

You can post your cheque to the following address:
Accounts Department
Origine Cycles
550 rue Marc Jodot
59220 Rouvignies
France

American Express is not a payment method accepted by Origine Cycles.

You can use a Visa or Mastercard.

You can purchase a gift card directly on the Origine website.

Gift cards are valid for 2 years across the entire website.

They cannot be split, but can be combined and topped up using another payment method.

They can be used to purchase bikes, frame kits, wheels, clothing, balance bikes and accessories.

Buy an Origine gift card

Log in to your customer account to check the payment status and any information you may need to settle the balance.

Your invoices are available in your customer account, under the _My orders_ section.

Origine delivers to many countries worldwide and to France’s overseas departments and regions.

• Mainland France / Monaco: €65
• Corsica: €95
• Réunion: €170
• Benelux: €75
• Other EU countries: €95
• Mainland UK (excluding the islands): €120
• Switzerland: €190 (excl. VAT)

Prices may vary depending on the destination and the type of parcel.

The lead times for preparing your order are:

• bike: 4 weeks
• frame kit: 4 weeks
• pair of Prymahl wheels: 2 weeks
• accessories: 3 days

These lead times are calculated from the date of full payment confirmation and confirmation of size selection.

If a selected component has a longer lead time, delivery will take place within one to two weeks from the date specified for that component.

Once you have received the dispatch notification, the carrier should normally contact you within 2 to 3 working days. You can track your delivery via the carrier specified in this email.

If you have not heard from them by then, please contact us via our contact form, stating your name and order number.

For collection in person from the factory, you will receive an email when your order is ready. You can then choose your preferred collection slot.

For home delivery, you will receive an email notifying you that your order has been dispatched. The carrier will then contact you to arrange delivery.

Please contact us via the contact form, stating your order number and the changes you would like to make.

Please contact our technical advisers on 03 27 88 10 10 or at conseils@origine-cycles.com.

Please quote your order number and specify the change you wish to make.

Whether you can change your order depends on how far along the production process is.

Please contact our team within 30 days of delivery.

Please provide your order number, your telephone number and a description of the issues you’ve encountered.

Our technical advisers will assist you under the Right Size Guarantee.

If the problem is due to wear and tear on a component, you can contact an authorised technician or your usual bike shop.

If the problem is due to a fault with the bike, please contact our team directly so that our after-sales service can assess the situation.

You can contact the after-sales service on +33 3 27 92 32 22 from Monday to Friday between 9.00 am and 5.30 pm.

• Would you like to know how the warranty works?


At Origine, we believe that an exceptional bike deserves an exceptional warranty.
As such, every model comes with a lifetime warranty on the frame and a two-year warranty on components.

The warranty is managed directly at our factory by our after-sales service teams. Your point of contact is an expert who will be able to provide you with an answer or an explanation, decide whether to send you a replacement part, or arrange for your bike to be serviced.

You can find all the relevant information by visiting the Warranties page.

The phenomenon known as ‘toe overlap’ is not a fault; it can occur depending on frame geometry, crank lengths and shoe sizes.

This occurs when manoeuvring at very low speeds, below 3 km/h. During normal use, this will not occur.

Origine frees you from having to rely on a single retail outlet by offering you a wide range of options for maintaining your bike.

Origine works with nearly 400 technicians, also known as Service Centres, some of whom can come to your home.

You can also have your bike serviced by your usual technician or at the Origine factory.

Would you like to have your Origine bike serviced at the factory?

We’d be delighted to offer you a high-quality service at a competitive price.

Book an appointment

Please contact our after-sales service team, providing details of your business, your address and your contact details.

Your enquiry will be reviewed by our team.

Origine tutorials and guides are available on this page.

When you choose a tubeless set-up, the puncture protection is fitted at the factory whilst the bike is being assembled.

Regular top-ups are required.

The recommended quantities are:

• 700 × 25: 15 ml
• 700 × 28/32: 20 ml
• 700 × 35/45: 25 ml
• 29 × 2.0/2.2: 40 to 50 ml
• 29 × 2.3/2.4: 50 to 60 ml

The recommended torque values are:

• seatpost: 5 to 7 Nm
• stem (on a pivot): 5 Nm
• handlebars: 5 Nm
• seat clamp: 5 Nm
• seat post clamp: 12 Nm
• gear shifters: 5 Nm
• rear derailleur hanger: 8 to 10 Nm
• cassette: 30 to 50 Nm
• derailleur cable: 5 to 7 Nm
• bottom bracket cap: 0.7 to 1.5 Nm
• cranks: 12 to 15 Nm
• bottle cage bolts: 2.5 Nm

What should you do if your bike is making a strange noise, squeaking or creaking?

Start by checking:

• that the pedal axles are lubricated and tightened
• that the wheel axles are lubricated and tightened
• that the chain isn’t rubbing against the front derailleur cage
• that the chainring bolts are tight

If the noise persists, the bottom bracket may need lubricating.

If the problem persists despite these checks, please contact our team.

You can have your bike repainted by Origine. This service is available for €450 including VAT.

This includes:

• Stripping the frame
• Sanding
• Preparation
• Painting (single or two-tone)
• Decal application (of your choice)
• Clear coat
• Packaging
• Return delivery of the frame kit.

Optional ‘Colours on Demand’ service: +€30

Conditions:
Delivery of the bare frame kit.

Protective pads are fitted beneath the down tube and at the chainstay on the bikes in question.

It is also recommended that you protect the frame from sweat splashes when using the bike on a home trainer.

You can order suitable frame protectors from the Origine website.

In the event of a chip, scratch or impact, you can order a touch-up bottle in your chosen shade.

Please specify the desired shade in the comments section of your order.

Order a touch-up bottle.

Origine takes a different approach to mass-produced bikes.

Each bike is designed with your riding style, body type, terrain and budget in mind.

Direct sales and customisation mean we can offer you a high-tech, bespoke bike without going through traditional intermediaries.

The design and development of the bicycles are carried out by our design office in Rouvignies.

Assembly, painting, adjustment and dispatch are carried out at our factory in Rouvignies.

The frames are cast by specialist partners, using moulds designed in-house.

Direct sales cut out the traditional middlemen between the manufacturer and the cyclist.

This gives you direct access to our advisers, the bike configurator, technical information and the ability to track your order.

Origine sells its bikes directly, without a network of retailers.

This approach enables us to maintain direct contact with our teams and to help you choose and customise your bike.

The Origine showroom and factory are located in northern France, near Valenciennes:
550 Rue Marc Jodot
59220 Rouvignies
France

UCI approval applies in particular to equipment used by professional cycling teams.

The Fraxion and Axxome models are UCI-approved.

Origine bikes come with:

• a lifetime warranty on the frame
• a 2-year warranty on components
• the Right Size Guarantee
• the Satisfaction or Money Back Guarantee
• an after-sales service managed directly by our teams

Full terms and conditions are available on our [warranties page](https://www.origine-cycles.com/en-GB/garanties-.

The Right Fit Guarantee means you can cycle with peace of mind on your first few rides.

If, within 30 days of receiving your bike, you’re not happy with your riding position, we’ll replace the necessary components to adjust your bike, at our expense.

You have 14 days from receipt of your order to exercise your right of withdrawal.

Products must be new, complete and in their original packaging. Products specially designed outside the range available on the website are excluded from this provision.

The full terms and conditions are set out in our Terms and Conditions of Sale.

In the event of an accident, the discount applied to the replacement of the frame kit depends on how long ago the original invoice was issued:

• less than 6 months: 50 per cent
• less than one year: 45 per cent
• less than two years: 35 per cent
• more than two years: 25 per cent

Origine does not hold sales or take part in Black Friday on its range of bicycles.

The bicycles are made to order and the ranges are not subject to annual model changes. Prices are therefore set to remain consistent throughout the year.

The stated weight of the bicycles is given with a tolerance of ±3 per cent due to manufacturing processes.

For frames, the weight stated corresponds to a size S frame fitted with the headset, axles, seatpost clamp, derailleur hanger and any additional components included in the configuration.

There may be a difference of approximately 20 to 40 g between two frame sizes, depending on the model.

You can tell us about your project, your business and your contact details via our contact form.

You can also attach any documents required to assess your application.

Our team will review your proposal and get back to you if it meets our partnership criteria.