Frequently asked questions

According with technical standards, our bicycles are designed and guaranteed for a maximum user weight of 110 kg, including their equipment.

We only work with automotive and RAL paint codes that have specific and very precise weights. Unfortunately, we cannot manufacture paints from other references (such as Pantone colours or a hexadecimal code).
On the configurator, choose the "Color on demand" colour, then add your RAL in Comments when confirming your order.

The Graxx II and the TRail are both fitted with M5 bolts, we recommend that you load the racks to a maximum weight of 16kg at the rear and 6kg at the front.
If you are looking to carry more up front, the new fork on the Graxx III lets you to carry up to 12kg of luggage.

You will need to find compatible axles. We should remind you both the Graxx and the Trail are lightweight bikes and therefore should not be suject to excessive loads.

Keen to meet the expectations of our clients, Origine sells its bikes directly and exclusively on its website www.origine-cycles.com. Unlike a local bike shop or distributor's website, on our website you can build the bike to your specs based on the model you require, find technical details and specs, read road tests, get free advice from our technical advisers and find customer reviews.

We refuse to leave our customers to their own devices, we do not use call centres, when calling us its tool-free and you are only in contact with our own advisers available and ready to listen to you.

The order is made online, using secure payment. We help you to choose the size that suits you, thanks to our exclusive measuring tool. You are kept up to date of the availability of your bike and the progress of your order.

Your order is then delivered to the address of your choice.

We are subject to technical constraints that oblige us to use special water-based transfers that are UV-resistant and varnished. Decals are ordered from specialised suppliers in large quantities to reduce costs and indirectly the price of bikes. For these reasons, we limit the choice to the following colours, grey, black, white, for all models, and to gold and blue for other models.

We have very specific graphics and a unique production process, we are not equipped to do à la carte decor, so we cannot accept special requests.

The Trail is an aluminum gravel bike with a carbon fork, while the Graxx is entirely made of monocoque carbon. It will be lighter, more high-performing, more comfortable, and also more expensive.
The Graxx comes in two versions. The GTO, which offers the best compromise between comfort and efficiency, and the GTR, dedicated purely to performance. The Graxx also offers full integration of ducts and hoses.

The Trail frame is crafted from premium, triple-butted aluminum, making it lightweight in its category at 1590g.
There is also a notable difference in geometry, with the Trail featuring a shorter and more upright design for a straighter and more comfortable riding position. The Graxx, on the other hand, is slightly longer and lower for improved performance on the road.

Axxome GTO and Axxome GTR frames are made from the same carbon mould, but with different fibres. The Axxome GTO is made with Toray 800 high modulus fibres and uses internal moulds to homogenise the thickness of the carbon and eliminate resin residues. It is ideal for racing and is a perfect compromise between comfort and performance.
The Axxome GTR benefits from all the trickle-down technology and manufacturing processes of the Axxome GTO. However, it is lighter, stiffer and more demanding. Made with a Toray 1000 fibre, it is more suitable, and comfortable in the mountains. It is also more expensive than the Axxome GT.

The Ultra versions are bicycles designed for long distances. These bikes are equipped with a suitable fork, providing better vibration damping at the front. They also offer a slightly raised handlebar position for added comfort. Additionally, they feature fork mounts for increased and tailored carrying options for bikepacking and ultradistance riding.

Disc brakes give racing bikes a considerable braking advantage in the rain, on carbon rims and for heavy riders (+80kg). A disc-braking road bike frame is heavier than a rim-braking frame by 600 to 800g. Braking under heavy stress can cause heat to build up between the pad and the rotor. Rim braking will undoubtedly remain as it is still appreciated by a large number of cyclists.

Origine bikes can be tested at our factory in Rouvignies in the north of France. You need to book an appointment on https://www.origine-cycles.com/fr-FR/rendez-vous.html

You can also try our bikes at the various bike shows where we are exhibiting. To find out about upcoming trade fairs where you can test the bikes, just follow us on the social networks.

All Origine bikes can be built as per your specs using our configurator. The price will therefore depend on the level of equipment that you choose. In the case of road bikes, our alloy range starts at just under 1,500€ and our carbon range for less than 2,000€.
Alloy Gravel bike prices start at just under 2,000€ or for a carbon bike at under 2,500€.
Our XC bikes can be custom built for less than 2,500€, and our Trail bike for less than 3,000€.
Finally, our e-bikes start at around 3,500€ depending on the build and components.

The aim of this video is to help you measure the relevant frame and component sizes of your current bike and to transfer them to your next bike.
Using the measurements you will find the equivalent-size bike in our range. Our technical staff are on call to advise by email at contact@origine-cycles.com
The tutorial can be watched here.
https://youtu.be/5HdPZWSQWqA

The Graxx GTO and Graxx GTR frames are derived from the same mold, but with different carbon fibers. The Graxx GTO is made with high-modulus Toray 800 fibers and utilizes internal molds to homogenize the carbon thickness and eliminate any resin residues. It is perfectly suited for bikepacking and long distances, thanks to its ability to effectively filter out terrain imperfections, its ease of use, and its comfort in all circumstances. It achieves perfect balance between comfort and performance.

On the other hand, the Graxx GTR benefits from all the production processes of the Graxx GTO. However, it is lighter, stiffer, and more demanding. Manufactured with Toray 1000 fiber, it is more suitable for performance-oriented riding, whether on short, long, smooth, rough, or mountainous routes, and it remains very comfortable in its category as well. It is also more expensive than the Graxx GTO.

The Théorème GT and Théorème GTR are compatible with tyre widths up to 2.25".
The Naja is compatible with tyre widths up to 2.40".

The Fraxion is compatible with tyre widths up to 30mm (and can be used with the following widths 23, 25, 28 and 30mm).
The Axxome range is compatible with tyre widths up to 35mm (and can be used with the following widths 23, 25, and 28).
The Tuxedo is compatible with 23 and 25mm tyre widths only.

The Trail has been developed for 700mm rims, though 650's are compatible, we have not done a certification test with them. With 700mm rims the max compatible tyre width is 40 mm.

The Graxx III has been designed and developed to be used with both rim sizes and is compatible with 45mm tyres on 700mm rims and 47mm tyres on 650 rims.

- Not fully satisfied?

You have 14 days following the reception of your order to change your mind and withdraw.
Send us your request by e-mail or registered letter with signed receipt addressed to our head office, providing your contact details and invoice number.

Returned products must be new, complete and in their original packaging.
This guarantee does not apply to specially designed products, i.e., those not found on our website.
Please refer to our General Terms and Conditions of Sale for more details on the terms of this clause.

If having a bike that fits your image is important to many cyclists, it is also vital that the bike also fits you and that you are well positioned on it. Yet many people neglect this point and irrespective if a novice or a seasoned racer the position on the bike is the guarantee of your comfort and your performance.

When finalising the configuration of an Origine bike, there are several options when choosing the position on your bike.

1- You know what you want:
Choose the frame size, stem length, handlebar width, cockpit height, crank length, and a saddle of the appropriate width. We leave the choice to you.

2- Use our Size Calculator
With just a few, easily determined measurements, it defines the exact dimensions of each component for a bike that will fit you perfectly.

How do you take your own measurements at home?
Watch the explanatory video on our YouTube channel to learn how: https://youtu.be/5HdPZWSQWqA?si=6CTwsw0ndrZPvZUS

3- You need some help from our advisors
Validate your order by clicking on "Choose sizes later", one of our technical advisers will call you back within 48 hours.

4- You have a recent bike fit or wish to replicate the settings of your current bike
Select the option "Choose the sizes later" and send us the measurements by email; we will build your bike according to them.

Whatever your choice, one of our technical advisors will systematically call all customers to check measurements before we start production of your bike.

RIGHT SIZE GUARANTEE
All our bikes come with a 1-month CORRECT SIZE GUARANTEE.
If you are not completely satisfied with your position after your initial rides, we will, free of charge, change the bike’s component sizes within one month of delivery of your bike.
See our guarantee conditions here (Link to the Perfect Fit page).

Good to know:
This service is available in all cases, even if you have decided to choose frame and component sizes without using our size calculator.

Tubeless puncture prevention sealant is automatically added in our factory to all tubeless tyre orders.
However, you should regularly top up the sealant, just follow the table of quantities according to the different tyre brands and types.

- 700x25 : 15mL
- 700x28/32 : 20mL
- 700x35/45 : 25mL
- 29x2.0/2.2 : 40-50mL
- 29x2.3/2.4 : 50-60mL

The suspension is pre-set in our factory according to the weight you gave us when you created your account.

Only Direct Drive turbo trainers with integral cassette or rollers that do not lock in the wheel spindles are compatible with Origine bikes. Turbo trainers that employ a screw-in locking system or that apply pressure on the frame must not, in any circumstances, be used with an Origine bike.

Within the complete Origine range, only road and gravel bikes can be used with turbo trainers. Mountain bikes and e-bikes are not compatible.

When using a turbo trainer, do not stand on the pedals to avoid damaging your bike and protect the frame from perspiration to avoid oxidising the paintwork and components.

Colour:
We believe that a bike that reflects you should do so completely and using our Colors On Demand® custom app you can find the colour scheme THAT YOU WANT.

When finalising your order, simply indicate in the "Comments" box a RAL colour chart number or the reference of any car manufacturer's colour scheme.

Good to know:
- We are not equipped to produce chrome or glitter tints, and unfortunately it is not technically possible to create a computer-generated of the bike with a custom colour scheme.

- The boundary between two colour areas cannot be changed as this requires time-consuming adjustments that cannot be made for a single bike.

Decor:
- For technical reasons, it is not possible to select other decors than those found on our configurator. It is not possible to customise the colour, change the position, add or remove them, or mix them with those of other models than the one initially selected.

Bicycle without certain components:
For reasons of approval, safety, guarantee and legal liability, we are unable to ship incomplete bikes.

Bicycle with components not found on the configurator:
For reasons of approval, safety, warranty, and legal liability, we are unable to ship a bike with components that we have not tested and listed.
If you wish to change any components after purchase, you do so at your own risk, and we strongly recommend that you contact a competent person / bike mechanic to carry out such an operation.

- How do I maintain my bike? Can I get support near me?

At Origine, we believe that it is above all the quality of the maintenance that counts, we do not impose on you the choice of bike mechanic or technician.
Therefore, we make available to you different solutions for the maintenance of your bike
You can find all the information you need about the maintenance and warranty of your Origine bike on the Maintenance page.

Bike weights are provided with a tolerance of +/- 3% due to the manufacturing process.

For frames, we specify the weight of a size S frame equipped with the headset, axles, seat clamp, derailleur hanger, and the components added in your configuration.

Depending on the model, there may be a weight difference of 20 to 40 grams between two frame sizes.

Marking is a legal requirement for all bikes sold in France from 1 January 2021. It is not mandatory in other countries.

It is done by placing a "PARAVOL" label that is clearly visible on the bike.
We automatically register the bike's identification number in the National File managed by an association called Apic.
At the time of delivery, you will receive a certificate with the identification number of your bike, as well as the means of accessing the National File, as such you are able to change any incorrect information if necessary.

If you resell your Origine bike, you must enter the details of the new owner.

Another request? Need further info?
Write to us with your request in the space below, and our technical advisors will get back to you with all the necessary information as soon as possible.

A reminder of our telephone number. If you would like to contact one of our departments directly by phone, call us from Monday to Friday 09:00 - 12:00 and 14:00 - 17:30 on +33 3 27 88 10 10 and benefit from our expertise in person.


Make an appointment directly in our factory and benefit from the expertise of our technical advisors on site for the configuration, maintenance, or delivery of your bike.
Simply select the available time slot of your choice from our online calendar.

Everything you love about our factory is also online.
Benefit from the expertise of our advisors and a complete visit of our factory from the comfort of your own home thanks to the Origine video conference appointment schedule

To book an appointment, simply select the available time slot of your choice from our online calendar.

- What are our warranty terms?

At Origine, we believe that an exceptional bike deserves an exceptional warranty.
Therefore, each model comes with a lifetime warranty on the frame and a 2-year warranty on the components.

The warranty is managed directly in our factory by our teams. Your point of contact is an expert who will be able to give you an answer or an explanation, decide to send you a component or plan repairs or other work for your bike.

You can find all the information on this subject on the "Warranties" page.

Governments offer grants for the purchase of an e-bike, but the amount available and conditions will differ between states and possibly regions. Contact the organisation that handles this where you live.
For residents in France, you need to submit your application on the following website https://www.primealaconversion.gouv.fr/ within six months of purchasing your bike.

Every Origine frame offers versatility and a good level of comfort.
Nevertheless, each frame has its own personality and is suitable or not as per each rider's expectations.

Fully configure your bike to your image and adapt it to your riding style, expectations, budget and body shape and size.

Firstly, start by choosing the model of bike that interests you and add the components that you want including everything from the make and model of drivetrain, the tyres, the frame colour and the saddle type.

With each component choice the visual, technical data sheet, bike weight and total price are automatically updated.
Let your personality and expectations speak for themselves, you can't go wrong as our configurator will not allow you to select components that are not compatible with each other.

At Origine, our policy has never been, and never will be, to produce scaled-down men's bikes for women.
Our guarantee to produce a bike that is perfectly adapted to your size applies equally to women as it does to men. In choosing from 6 different frame sizes, 8 different stem lengths, 3 different crank lengths, a choice of 2 saddle layback options, and more than 10 different stack heights, we can create the perfect combination that corresponds perfectly to your body shape.
And this is possible across the whole range. At Origine, women have just as many choices as men.